Shipping policy

This Shipping Policy is for Patchonauts and was last updated on 01/16/2026. 

1. SHIPPING AND DELIVERY OPTIONS

Delivery options will vary depending on the amount and size of an order. 

2. PROCESSING TIME

Orders are processed within 2 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer. 

3. CANCELLATIONS

After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us. 

4. RETURNS

Returns are accepted within 30 days of purchase. For further details, please visit the refund policy [Refund policy – Patchonauts].

5. DELAYED ORDERS

In the case of delayed processing, the customer will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item's status. 

6. DAMAGED ORDERS

Patchonauts is not liable for the lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider. 

7. SHIPPING RESTRICTIONS

- Orders cannot be shipped to P.O. boxes.

The TSA (Transportation Security Administration has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method. 

8. CONTACT

For questions about this shipping policy, contact: 

Email: sales@patchonauts.com.